Voice & Chat AI Agents
An agent is only useful if it knows your catalogue, your prices and when to stop talking and fetch a person. That is the part we build.
The model is the easy part. The grounding is the work.
Every agent we ship is wired to a real catalogue or CRM, and every one knows how to escalate.The agent answers from your catalogue, pricing and policies — retrieved, not remembered — so it does not invent a product you do not sell.
It asks the questions your sales team asks, scores the lead, and writes the booking straight into the calendar or CRM.
The same engine inside the app: search by meaning, recommend the next step, explain a screen — as shipped in WonderWhich.
Clear escalation rules, a full transcript attached to the record, and no dead ends where the caller is stuck talking to a wall.
How an agent gets shipped
Narrow scope first, widen once it is trustworthy.
[01]
Scope
One job the agent must do perfectly, and an explicit list of what it must refuse and escalate.
[02]
Ground
Catalogue, pricing and policies indexed, with the retrieval tested against the questions you actually get.
[03]
Rehearse
Transcript review against real calls and chats, tightening the prompts and the refusals until it stops embarrassing you.
[04]
Deploy
Live with logging, escalation and a kill switch, then widened one capability at a time.
2 live products used this
